We offer secure online payment through Stripe and Square.

During checkout, you may be asked to provide information necessary to process your order and payment. Payment information is securely handled by the applicable payment processor.

We accept the payment methods displayed during checkout. Your order will be processed once payment has been successfully authorized.

If you experience a problem with your payment or checkout, please contact us before submitting multiple orders so we can help resolve the issue.

Every order is carefully prepared and packaged before leaving our studio.

Order Processing

Orders are generally processed within [2–3 business days]. Processing times may be longer during holidays, special promotions, or periods of unusually high demand.

Once your order has shipped, you will receive shipping information when tracking is available.

Delivery

Delivery times depend on the shipping method and destination. Shipping times are estimates and may be affected by weather, carrier delays, holidays, or circumstances outside our control.

Please make sure your shipping address is correct before completing your order.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the products received. We will work with you to determine the appropriate resolution.

Because many of our products are personal-care and body-use products, we take hygiene and safety seriously.

For this reason, opened or used soaps and personal-care products generally cannot be returned unless the product arrived damaged, defective, or incorrect.

Unused and unopened products may be eligible for a return within [14 days] of delivery, provided they remain in their original condition.

Damaged or Incorrect Products

If you receive:

• A damaged product
• The wrong product
• A missing item
• A product that arrives defective

please contact us within [7 days] of delivery.

Please include your order number and photographs when appropriate.

After reviewing the situation, we may provide a replacement, store credit, or refund.

Refunds

Approved refunds will generally be issued to the original payment method.

Processing time for the refund may depend on your bank or payment provider.

Handcrafted With Care

Our soaps, candles, and personal-care products are made in small batches with attention to quality, consistency, and presentation.

Because our products are handcrafted, natural variations in color, texture, shape, fragrance, and appearance may occur.

These variations are part of the character of handmade products and do not necessarily indicate a defect.

Ingredients

Please review the ingredient list provided with each product before use.

If you have known allergies or sensitivities to any ingredient, do not use the product unless you have determined that it is appropriate for you.

If irritation occurs, discontinue use.

Our personal-care products are not intended to diagnose, treat, cure, or prevent disease.

Handmade Soap

To help your soap last longer:

• Keep the bar dry between uses.
• Place it on a draining soap dish or raised surface.
• Allow air to circulate around the soap.
• Avoid leaving the soap sitting in standing water.
• Keep unused bars in a cool, dry place.

Proper drainage and drying can significantly extend the life of a handcrafted soap bar.

Candles

For a safe and enjoyable candle experience:

• Never leave a burning candle unattended.
• Keep candles away from children and pets.
• Keep candles away from curtains, paper, and other flammable materials.
• Place candles on a stable, heat-resistant surface.
• Keep the wick trimmed according to the candle’s care instructions.
• Do not burn a candle longer than the recommended time.
• Stop using the candle when only the recommended amount of wax remains.

Always follow the specific safety instructions provided with your candle.

Personal-Care Products

Store personal-care products in a cool, dry location away from excessive heat and moisture.

Keep products properly closed when not in use.

Avoid introducing water or contaminants into products unless the product instructions specifically call for it.

Always check the product label for specific storage and usage instructions.