Natural Ingredients Timeless Tradition
Natural Ingredients Timeless Tradition
Effective Date: October 8, 2026
Welcome to CASTILE SOAP COMPANY. These Terms & Conditions govern your use of our website and your purchase of our handcrafted soaps, candles, and personal-care products.
By accessing or using our website, or placing an order through our online store, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.
We create and sell handcrafted soaps, candles, and personal-care products in small batches.
Because our products are handcrafted, slight variations in color, texture, shape, fragrance, and appearance may occur from one batch to another. These variations are natural characteristics of handmade products and are not necessarily defects.
Product photographs are provided for illustration. Actual products may vary slightly in appearance.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, prices, and other information displayed on our website are accurate.
However, we do not guarantee that every description, photograph, color representation, or other product information will always be completely accurate, current, or free from errors.
We reserve the right to correct errors, update product information, or change product availability without prior notice.
When you place an order through our website, you are making an offer to purchase the products in your order.
After submitting an order, you should receive an order confirmation by email. Receipt of an order confirmation does not necessarily mean that the order has been accepted.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:
If we cancel an order after payment has been received, we will arrange for the applicable payment to be refunded.
All prices displayed on our website are in the currency shown at checkout.
Prices may change without notice. Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process when applicable.
We accept payments through third-party payment processors, including Stripe and Square.
Your payment information is processed according to the applicable payment processor’s terms and privacy practices.
We do not intentionally store complete credit-card numbers or security codes in our WooCommerce store.
We will make reasonable efforts to process and ship orders within the timeframe stated on our website.
Shipping times are estimates and are not guaranteed unless specifically stated otherwise.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including:
Customers are responsible for providing an accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order is reshipped.
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible after delivery.
We may request photographs or other information to help us evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
Our return and refund practices are described in our Return & Refund Policy, which forms part of these Terms & Conditions.
Because soaps, personal-care products, and other products may be used directly on the body, certain products may not be eligible for return once opened or used.
Please review our Return & Refund Policy before placing an order.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
Our soaps and personal-care products are intended for their stated purposes and should be used according to the product instructions.
Before using a product, customers should review its ingredient list.
If you have known allergies, sensitivities, or concerns about an ingredient, consult an appropriate healthcare professional before using the product.
Discontinue use if irritation or an adverse reaction occurs.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.
Candles are products involving an open flame and must be used responsibly.
Always follow the safety instructions provided with the candle.
Never leave a burning candle unattended or within reach of children or pets. Keep candles away from flammable materials and place them on a stable, heat-resistant surface.
We are not responsible for damage or injury resulting from improper use, failure to follow safety instructions, or unattended candles.
All content appearing on this website, including photographs, product images, graphics, logos, artwork, text, designs, and other materials, is owned by or licensed to CASTILE SOAP COMPANY, unless otherwise indicated.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission.
You agree to use our website only for lawful purposes.
You may not:
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, or website.
Our website uses third-party services, including WooCommerce, Stripe, Square, hosting providers, shipping providers, and potentially analytics or communication services.
These third parties may have their own terms, conditions, and privacy policies.
We are not responsible for the policies or practices of third-party services that we do not control.
From time to time, we may offer promotional codes, discounts, special offers, or limited-time sales.
Unless otherwise stated:
Specific promotional terms may apply to individual offers.
To the fullest extent permitted by applicable law, CASTILE SOAP COMPANY will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold CASTILE SOAP COMPANY, its owners, employees, contractors, and service providers harmless from claims, damages, losses, liabilities, and expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or misuse of our products.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
We may update these Terms & Conditions from time to time.
When changes are made, we will update the Effective Date at the top of this page.
Your continued use of the website after updated terms are posted constitutes acceptance of the revised Terms & Conditions to the extent permitted by law.
These Terms & Conditions shall be governed by the applicable laws of North Carolina, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.
If you have questions regarding these Terms & Conditions, our products, an order, or our policies, please contact us:
CASTILE SOAP COMPANY
Email: info@castilesoapcompany.com
Location: Durham, NC