Effective Date: October 8, 2026

At CASTILE SOAP COMPANY, we respect your privacy and are committed to protecting the personal information you provide when visiting our website or purchasing our handcrafted soaps, candles, and personal-care products.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

When you browse our website, contact us, create an account, or place an order, we may collect information such as:

• • Name

• • Email address

• • Phone number

• • Billing address

• • Shipping address

• • Order and purchase information

• • Information submitted through contact forms

• • Account information, if you create a customer account

• • Information necessary to process payments

• • IP address and certain technical information about your device and browser

When you place an order through WooCommerce, information associated with your order and customer account may be stored on our website’s server. 

2. How We Use Your Information

We use your information to:

• • Process and fulfill your orders

• • Process payments

• • Ship your purchases

• • Send order confirmations and shipping updates

• • Respond to customer-service inquiries

• • Manage customer accounts

• • Provide information you request

• • Improve our website, products, and services

• • Prevent fraud, abuse, and unauthorized activity

• • Comply with applicable legal requirements

We do not collect personal information simply for the purpose of selling it to third parties.

3. Payment Processing

Our website uses Stripe and Square as third-party payment processors. When you make a purchase, information necessary to process your payment may be transmitted directly to the applicable payment processor.

This may include information such as your name, email address, billing or shipping information, transaction amount, payment method, and other information necessary to authorize, process, secure, or support your transaction.

Our website does not store your complete credit or debit card number or security code in the WooCommerce database. WooCommerce’s payment architecture is designed so that sensitive card information is handled by the payment processor rather than stored on the website itself.

Stripe and Square may independently collect, use, retain, and process information in accordance with their respective privacy policies. Stripe states that transaction information may be shared with banks, payment-method providers, and other entities involved in processing and securing a transaction. Square likewise states that information such as customer identification, payment, billing, shipping, and transaction information may be processed when customers use Square to make payments.

For more information, customers should review the privacy policies of Stripe⁠ and Square⁠.

4. Shipping and Order Fulfillment

To deliver your purchases, we may share information necessary to fulfill your order with shipping and delivery providers.

This may include:

• • Name

• • Shipping address

• • Phone number

• • Order information

We only provide information reasonably necessary to fulfill and deliver your purchase.

5. Customer Accounts

You may have the option to create an account on our website.

Depending on the features enabled on the website, your account may allow you to view previous orders, manage your shipping and billing information, and update your account details. WooCommerce provides store owners with settings controlling account creation, guest checkout, and personal-data retention. 

You may also be able to place an order without creating an account if guest checkout is enabled.

6. Cookies

Our website uses cookies and similar technologies to provide essential website and shopping functionality.

WooCommerce uses cookies to help maintain shopping-cart information and customer sessions, among other functions. 

Cookies may be used to:

• • Keep products in your shopping cart

• • Maintain your shopping session

• • Remember certain preferences

• • Support customer-account functionality

• • Improve website performance

• • Understand how visitors use our website, where analytics tools are enabled

Third-party services installed on our website may also use cookies or similar technologies.

You can control cookies through your browser settings. Disabling certain cookies may affect shopping-cart, checkout, or other website functionality.

7. Analytics and Third-Party Services

We may use third-party services to help us understand website traffic, improve our website, process payments, communicate with customers, or fulfill orders.

The information shared with these services depends on which services and plugins are installed on our website.

For this reason, our Privacy Policy may be updated when new services that process personal information are added to the website. WordPress recommends reviewing the actual plugins, themes, analytics tools, and third-party services used by a site rather than relying solely on the default WordPress privacy-policy text. 

8. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business, including:

• • Payment processors

• • Shipping and delivery companies

• • Website hosting providers

• • WooCommerce or WordPress-related services

• • Email and communication providers

• • Website analytics providers

• • Fraud-prevention and security services

We do not sell your personal information as part of our ordinary business operations.

We may also disclose information when required by law or when reasonably necessary to protect our customers, website, business, or legal rights.

9. Marketing Communications

If you voluntarily subscribe to our newsletter or promotional mailing list, we may send you information about:

• • New products

• • Soap collections

• • Candles

• • Personal-care products

• • Special offers

• • Seasonal collections

• • Business announcements

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no website or electronic transmission can be guaranteed to be completely secure.

We encourage you to use strong passwords and avoid sharing your account credentials with others.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

WooCommerce provides store administrators with settings for controlling customer-account and personal-data retention. 

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to:

• • Request access to personal information we hold about you

• • Request correction of inaccurate information

• • Request deletion of certain personal information

• • Request information about how your information is used

• • Withdraw consent where processing is based on consent

• • Opt out of certain marketing communications

WordPress and WooCommerce provide tools that can support personal-data export and erasure requests. 

To make a privacy request, contact us using the information below.

13. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

14. Third-Party Websites

Our website may contain links to third-party websites, including payment services, social-media platforms, shipping services, or other websites.

We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review the privacy policies of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal requirements change.

When we make changes, we will update the Effective Date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

CASTILE SOAP COMPANY
Email: contact@castilesoapcompany.com
Location: Durham, NC